Return And Exchange Policy - Designer Brands
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RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

You must inform us of any damaged or faulty product as soon as possible. All returns must be postmarked within seven 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at orderhelp@designerbrands.pk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Designer Brands
Attn: Returns
RMA #
499H, Gulshan e ravi, Lahore. 54000
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven 10-15 days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • If a product is damaged or expired, we will replace.
  • If a product is fake or copy, we will replace.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
0335-5551566
orderhelp@designerbrands.pk